FAQ

Orders are typically processed and shipped within 1–3 business days after payment has been received.

Once shipped, delivery typically takes 5–12 business days, depending on your location and local courier service.

Once your order has shipped, you'll receive an email containing your tracking number and tracking information.

Please allow a few business days for tracking information to become active after receiving your shipping confirmation.

Couriers sometimes mark packages as delivered slightly before the actual delivery or leave them in a secure location.

Please check around your property, mailbox, reception area and with neighbours. If you still cannot locate your package after 48 hours, contact us and we'll help investigate.

Contact us as soon as possible with the correct address.

If your order has not yet been processed, we'll do our best to update it. Once an order has already been dispatched, address changes may no longer be possible.

Tracking information can take several business days to update after a parcel has been handed over to the shipping carrier.

If there is still no update after 5 business days, contact our support team and we'll look into it for you.

Eligible EaseHalo products are backed by our 365-Day Money-Back Guarantee.

This gives you plenty of time to properly try your product at home. Please refer to our Refund Policy for the full eligibility requirements and return conditions.

Unless otherwise stated in our Refund Policy, return shipping costs are the responsibility of the customer. Our support team will provide the appropriate return instructions and return address.

If you receive an incorrect or defective product, contact us before returning anything so we can resolve the issue.

Contact our support team with your order information and a description of the problem.

Where possible, please include a short photo or video showing the issue. This allows us to diagnose the problem and arrange the appropriate solution faster.

Products covered by our performance guarantee may be eligible for return after being opened and properly tested.

Please refer to our Refund Policy for the full terms and conditions applicable to your product.

Once your return arrives and has been inspected, approved refunds are processed back to the original payment method.

Depending on your payment provider, it may take several additional business days for the refund to appear in your account.

We process orders quickly, so contact us as soon as possible if you need to make a change.

Once an order has entered processing or has already shipped, we cannot guarantee that changes or cancellations will still be possible.

First, check the instructions provided with your EaseHalo product and make sure it is being used correctly.

For electronic products, check that all cables and connections are secure and that the product is connected to a compatible power source.

If the problem continues, contact our support team with your order number, a description of the issue and, where possible, a photo or short video. We'll help you determine the next steps.

Many EaseHalo products are designed for regular or daily use. Recommended usage can vary depending on the specific product, so always follow the instructions included with your product.

If you experience unusual discomfort or irritation, stop using the product.

Usage recommendations vary between EaseHalo products.

Some products are designed for extended daily use, while others are intended for shorter sessions. For the best experience, follow the usage instructions supplied with your specific product.

Cleaning and care instructions depend on the product and its materials. Always refer to the instructions supplied with your product before washing, cleaning or exposing it to water.

Electronic components should never be submerged in water unless specifically stated otherwise in the product instructions.

Contact us at info@easehalo.com and tell us which EaseHalo product you purchased.

Our support team can provide the relevant usage instructions or help answer any questions you have.

Contact our support team as soon as possible with your order number and a photo or short video showing the issue.

Once we've reviewed the problem, we'll help arrange the appropriate replacement or resolution.